Contact
Last updated October 14, 2026
A question about the razor, the brush, the stand, the sleeve or the blades, an order, a delivery or a return? Write to us and a real person will answer.
We reply within 2 business days. Business days are Monday to Friday, excluding US federal holidays. Email is the way to reach us. If you need our phone number, ask by email and we will send it to you without delay.
What to include
- Your order number, if you have one.
- The name and email address used for the order.
- The product or products concerned, with their finish.
- A short description of what you need.
- For an item that arrived damaged, or does not work as it should: photos or a short video of the item, and photos of the packaging and the shipping label.
- To change a shipping address: the full corrected address. Please write as soon as possible, because we cannot change the address once the order has shipped.
Common requests
- Delivery times, tracking and delays: see Shipping.
- Returning an item, or an item that arrived damaged or defective: see Returns & Refunds. Please email us before you send anything back, and never send a used blade.
- Canceling an order before it ships: email us with your order number and "Cancel" in the subject line.
- Changing a blade, flying with your razor or getting rid of used blades: see Product Safety.
- A safety concern about one of our products: stop using it and email us with "Safety" in the subject line. If anyone has been hurt, get medical help first.
- Privacy requests (access, correction, deletion, a copy of your information, opt-out or appeal): email us with "Privacy request" in the subject line. See our Privacy Policy.
- Who we are: see Seller Information.
Written correspondence
Faures LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States.
This address is for letters and legal notices only. It is not a returns address and we cannot accept products there. For a return, please email us first and we will send you the return address once your return is approved.
Customers in Japan
日本のお客様は、お問い合わせページをご覧ください。