Returns & Refunds

Last updated October 14, 2026

How returns, refunds and cancellations work for orders delivered in the United States, in plain terms. Unused items in their original condition can be returned within 30 days of delivery. For hygiene reasons, a razor or brush that has been used and opened blade wrappers cannot be returned. A defective or damaged item is replaced or refunded, even after use.

At a glance

Changed your mind

You can return an item within 30 days of delivery, for any reason, as long as it is unused, complete with everything that came in its box, and in its original packaging. Here is what unused means for each product:

• Safety razor: it has never been used to shave, and its five starter blades are still in their unopened wrapping. You are welcome to take it out of the box, hold it and unscrew it to see how it goes together.
• Shaving brush: the fibers have never been wet and have never touched soap or cream.
• Razor stand and travel sleeve: not used, with no scratches, marks or signs of wear.
• Box of 100 blades: all 20 wrappers still sealed. You may open the box itself to check what is inside.

For a change of mind, return shipping is paid by you. We refund the price you paid for each returned item, together with any sales tax paid on it.

Want the other finish? Each finish is its own product: return the unused item under this policy and place a separate order for the finish you prefer.

The hygiene exception

For hygiene reasons, we cannot take back for a change of mind:

• a razor that has been used to shave;
• a shaving brush that has been used;
• blades from a wrapper that has been opened, including the starter blades that come with the razor.

A razor and a brush touch the skin, and once a wrapper is open we cannot be sure the blades inside have not been handled. That is why these items cannot go back to another customer, even after cleaning. A box of blades with all 20 wrappers still sealed can be returned like any other unused item.

This exception only applies to a change of mind. It never applies to an item that is defective, damaged or wrong: those are covered even after use, as described below.

Damaged on arrival

We pack every order to travel, but a package can still be knocked about on the way. If an item arrives damaged, for example with a dented or bent razor head, a cracked stand or a crushed box of blades:

1. Do not use a razor whose head looks bent or damaged.
2. If a box of blades or a wrapper is torn, do not reach in with your fingers. Tip the contents out onto a flat surface and pick up any loose blade by its short ends.
3. Take photos of the item, the inner packaging, the outer box and the shipping label.
4. Email them to goualafabiola06@gmail.com with your order number as soon as you can. The sooner we hear from you, the sooner we can open a claim with the carrier. Reports made within 30 days of delivery are always covered.

We then send you a replacement, subject to availability, or refund the item in full, as you prefer. If we need the item back, we pay for the return shipping: we send you a prepaid label, or refund your postage receipt.

Defective items, even after use

If an item turns out to be defective, we replace it or refund it, even if you have already used it. Examples: a razor whose handle does not screw tight or whose cap does not hold the blade firmly and evenly, a brush whose knot comes loose from the handle, a stand that is cracked, a sleeve whose stitching comes undone in normal use, or blades that are bent, chipped or rusty in a wrapper you have just opened. A missing part, or an item that is not what you ordered, is treated the same way.

• Email us within 30 days of delivery with your order number, a short description of the problem, and photos or a short video that show it.
• We send you a replacement or refund the item in full, as you prefer.
• For a razor or a brush you have used, photos are often enough and we may not ask for it back. If we do need the item back, we pay for the return shipping.
• The unused, unopened and original packaging conditions do not apply in these cases.

This is our limited warranty, set out in Section 10 of our Terms of Sale. It gives you specific legal rights, and you may also have other rights which vary from state to state. If a problem appears more than 30 days after delivery, please contact us anyway: the implied warranties of your state may still apply.

A blade that gets dull after a few shaves is not a defect: blades are meant to be replaced. Normal wear, and damage that happens after delivery, for example from a drop, are not defects either.

How to return an item

1. Email us at goualafabiola06@gmail.com first, within 30 days of delivery. Include your order number, the items you want to return and the reason. Please do not send anything before you hear from us.
2. We reply within 2 business days. Once your return is approved, we email you the return address and how to send each item, and, if the item is defective, damaged or wrong, a prepaid label or how we refund your postage.
3. Pack the items carefully, in their original box, as described in Packing sharp items. We recommend a tracked service.
4. Send the items within 14 days of our approval, then reply to our email with your tracking number.

Please do not send anything to our company mailing address: it is not a returns address. Returns sent without our approval, or to the wrong address, may never reach us.

Packing sharp items

Blades can hurt the people who carry and open your parcel. Please pack them so that no edge can come through.

• Never send a used blade. If you send back a razor, take the blade out first, holding it by its short ends, and put it in your blade bank or a closed metal container. See Getting rid of used blades.
• Blades: leave unopened blades in their wrappers and in their box, close the box, and tape it shut so it cannot open on the way. Never put loose blades in a parcel.
• Razor: send it without a blade, in its own box, with its pieces screwed together or packed so they cannot move.
• Outer box: use a sturdy cardboard box with padding around the items, not a soft envelope.

Return shipping costs

• Change of mind: return shipping is paid by you. The return address may be outside the United States. We email it to you, with how to ship, before you send anything, so you can check the cost first.
• Defective, damaged or wrong items: everything is at our cost, including return shipping when we need the item back.

Refunds

• We check every return when it arrives and email you to confirm.
• Refunds go to your original payment method within 5 to 10 business days after we receive the return, or after we approve your claim when we do not need the item back. Your bank or card issuer may need a few more days to show it on your statement.
• For each returned item, you get back the price you paid for it, together with any sales tax paid on it. Shipping to you is included in that price, so there is no separate shipping charge to refund.
• If a return does not meet the conditions on this page, for example a used razor sent back for a change of mind, we email you to explain why and send it back to you at your cost.

Gifts

If you received a KATA item as a gift, the same conditions apply. The refund goes to the original payment method of the person who placed the order.

Canceling an order

You can cancel your order at any time until it ships. Email us at goualafabiola06@gmail.com with your order number and "Cancel" in the subject line as soon as possible. If the order has not shipped, we cancel it and refund the full amount you paid, including any sales tax, within 5 to 10 business days.

Once an order has shipped, it can no longer be canceled, but you can return unused items as described above. If we cannot ship your order on time, we will email you and give you the choice to cancel for a full refund. See Shipping delays.

Lost or missing packages

See our Shipping policy for what to do if a package is late, lost or marked as delivered but not received.

Your rights

This policy is part of our Terms of Sale. It adds to the rights you have under the law of your state and does not limit them.

Questions

Email us at goualafabiola06@gmail.com. We reply within 2 business days.